LifeLink The Premier NO MONTHLY FEE Emergency Medical Alert System Available on the Market Today |
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| Q: Is LifeLink a personal medical system AND a service, or a
stand alone alert system that you
program who you'd like it to call? A: LifeLink is a self-contained personal medical alarm system, where, rather than paying up to $40 per month (plus $80-$100 activation fees) for a monitoring service and additional fees if you wish to stop service, you pay a one-time fee. Then, you own the entire medical alert system with no monthly fees. You program the system to call the local OR long distance numbers of the people that love and care for you - your family, friends, or neighbors. The personal medical alert system will call each number that is programmed until an actual person answers. |
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| Q: Does the emergency alert system work anywhere in the U.S.? I have an aunt in Pennsylvania and a mother in Florida. Please advise. A: The LifeLink personal medical alarm system is FCC-compliant and licensed to work in any state, so Pennsylvania, Florida, or anywhere in the U.S. is not a problem. The emergency system is also licensed in Canada. LifeLink can call people on your call list, whether they are next door, or across the country. It can call local or long distance numbers as well. If the person answering the call needs to call 911 on your behalf and they are across the country, they simply call their local 911 and have the emergency dispatched to your local 911. |
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| Q: Can I program 911 into the personal emergency response system to respond in the event that I've fallen and can't get up? A: Yes, you can program 911 as if it was just another personal number in your call list. Typically, you would program 911 as the last number in your sequence. You shouldn't program 911 as the first number. |
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| Q: What is the range of distance for the system? A: The specifications allow for a 100-foot diameter range around the Console , which is more than enough to cover a home that is over 3500 square feet in size and up to three vertical levels. The medical alert pendant has been found to have a range of over 200 feet in diameter in many emergency situations. |
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| Q: How can the emergency medical alert system tell if an answering machine has answered instead of a
person? A: When a call is answered, the LifeLink medical alert system plays the outgoing message that you've pre-recorded during setup. Per the recommendation in the setup manual, the last part of the message that your record asks the listener to press "0" on their telephone. If a "0" keypress isn't detected, the emergency system assumes that a live person has not answered. It then hangs up and proceeds with the next number in the sequence. |
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| Q: Is there two-way communication between the person answering the call and the person in distress? A: No. The system is one-way from the house of the person in distress to the person answering the phone. Beta-testing with two-way communication was conducted by engineers when the product was in its initial development phases several years ago. Testing revealed that only about 10% of the users actually heard any response back from the person answering the call for obvious reasons pertaining to age. Additionally, the testing indicated that, because of diminished hearing due to age, time to resolution was increased by about 50% with such dialog as “What did you say? I didn’t hear you”, or “Can you please repeat that”, "You fell where? Did you say the bathroom?". |
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| Q: What if my mother is too far from the Console and I can't hear what she's trying to tell me? A: That's not a problem, because, as part of the normal process, we suggest that after you receive the emergency medical call from the LifeLink personal alarm, whether you hear everything your mother says, or nothing at all, you should hang up, wait 75 seconds for the medical alert system to reset itself, then call your mother back as you normally would. If you receive an answer, simply discuss the problem over the phone. If you do not receive an answer, you know there has been an emergency, and you should execute your agreed-upon emergency procedure, whether that is to drive over to her home, call a neighbor to help, call 911, etc. We call this the "Confirmation Call"TM . So, what you hear is more or less just extra information whether you hear everything or nothing. It doesn't change the fact that emergency medical help is required as soon as possible. |
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| Q: How is the personal emergency medical alarm system installed? A: The emergency medical alert system takes about 15 minutes to set up. You pick an area as close to the center of your home as possible, and connect the system into the closest phone jack. If a phone is already connected, a splitter is provided with the system that will allow two devices to connect into the same jack. You then plug it into a normal AC power outlet, install a fresh 9-volt battery, and you're ready to program it. |
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| Q: Does the LifeLink medical alert system work in Canada? A: The LifeLink personal medical alarm is certified to work in the US as well as Canada. The Canadian Standards Association (CSA) has certified the system to work in Canada. |
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| Q: Is there a central emergency monitoring station or service? A: No. You program the telephone numbers of your friends, neighbors, family, 911, etc, and they act as your emergency monitoring service. For instance, if you program your son as the first person in the list, and you have an emergency, he can then listen in to the call and call for emergency help, like 911, if needed. Who better to help than the ones who love and care for you? The medical alert system is flexible in that you can program local OR long distance numbers. |
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| Q: Can the system call a cell phone? A: Yes. LifeLink can call cell phones as if they were an ordinary phone. The only exception that we know of is that Verizon LG "Vx" phones are incompatible with LifeLink due to their inability to send "long DTMF" tones. |
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| Q: Is the pendant water-resistant? A: Yes, the medical pendant is water-resistant and can safely be worn in the shower or bath tub. |
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| Q: Do you offer a wrist pendant? A: We used to offer a wrist pendant. However, after a few situations in which the victim had experienced a stroke and wasn't able to move one side of their body to press the panic button (as often happens in a stroke situation), we decided to stop offering the wrist pendant. |
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| Q: What happens in the event of a power failure? A: Our personal medical alarm system runs on normal AC power, but a 9-volt battery must be installed as a backup in case of a power failure. The 9-volt battery will keep the system available during a power outage. A red light on the system, when lit, indicates that the battery is low on power and needs to be replaced. |
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| Q: Can I turn the volume down for the alarm/siren on the Console? A: No. The engineers deliberately prevented this so that it could be relied upon to summon local help (within the house, neighbors) in an emergency. The speakers sound a 65 decibel alarm. Furthermore, the emergency alarm cannot be disabled. |
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| Q: What is the size and weight of the pendant? A: The pendant is about the size of a matchbook cover. It is about 3/8" thick and weighs about 3 ounces. |
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| Q: Can I order over the phone or pay with a check? A: Yes. Just call the number listed at the top of each page of our website. Alternatively, you can download a mail order form at http://www.callforassistance.com/orderform. |
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| Q: Can LifeLink work with a PBX or a phone switch where you need to dial "9" (or some other digit) in order to get an outside line? A: LifeLink will work with most newer (mfg date post-2005) phone systems such as a PBX. You would simply program the number exactly as you would dial it. For example, if you need to dial 9 first, and you are calling a long distance number of 610-555-7508, you would simply program "916105557508" into LifeLink. LifeLink can successfully dial up to 12 digits. |
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| Q: Does LifeLink require a new (or second) phone line to be installed, or can I use it with my existing phone line? A: LifeLink will work with your existing phone line. There is no need to install a dedicated phone line for our emergency alert system to work. |
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| Q: Can the LifeLink personal medical alarm dial special 1010 long distance numbers like AT&T? A: No, you cannot if your access code requires the dialing of a "*" or "#". If your access code does not require a * or #, LifeLink will work. The only restriction is that LifeLink cannot dial more than 12 digits. |
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Q: Will LifeLink be able to dial out using next-generation phone systems like Vonage, Skype, Cox cable phone, Comcast cable phone, AT&T Uverse, Verizon FIOS, and/or other Internet-based (VoIP) phone systems? |
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Q: Does the system work with DSL? As a note, if you have DSL service, irrespective of LifeLink, to ensure voice quality, all phones should have a DSL filter in place between the phone and the jack. |
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| Q: Do you offer a money-back guarantee for your personal alarm? A: Yes. If you try the system and are unhappy with it for whatever reason, you can return it within 30 days for a refund. However, it is important to note that, in an effort to offset the cost of returns processing, there is a 10% restocking fee for all returns. See our Return Policy for details. The policy applies to returns and/or cancellations. |
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| Q: Does the system have a warranty? A: The LifeLink personal medical alarm system carries a 1-year warranty from date of purchase. Additional longer-term warranties are also available. |
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| Q: How long will it take to get my system? A: Your LifeLink is usually shipped via USPS Priority Mail within 2-3 days of order placement, and it takes about 2-3 additional business days to receive it for shipments to the USA. For shipments to Canada, the delivery can take as long as 10 days to 2 weeks due to Canadian customs processing. |
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